We want to make your visit as easy and straight-forward as possible, and aim to offer the best facilities to make your trip a success. Please talk to our Box Office team when booking your tickets and we can help to plan your visit.
The Castle has excellent access for wheelchair users. There are ramps and lifts to all areas of The Castle with adapted WCs on each floor, reserved parking close to the building and lowered counters on both the Box Office and bar.
Our main auditorium has space for 10 wheelchair users, and the studio a minimum of 2. We recommend you book early by calling the Box Office on 01933 270 007.
We also offer disabled concessions and free companion tickets to a wide variety of our Castle Promoted live events. To enhance your safety and to comply with fire regulations, we request that wheelchair-users bring a friend or companion with them.
Seeing & Hearing guide dogs are welcome at The Castle and water can be provided for all guide dogs.
Infra-Red Sound Enhancement is available in the Main Auditorium and The Studio Theatre. Headsets are available from the Box Office but should be booked in advance.